Senior Monitoring Center Supervisor/Agent

As a Senior Monitoring Center Supervisor/Agent, you will be responsible for overseeing and managing the daily operations of the monitoring center, ensuring that all monitoring processes run smoothly and efficiently. You will lead a team of monitoring agents, support and mentor them, and ensure the timely and accurate detection and response to alarms and incidents. This role requires strong leadership, analytical, and communication skills to ensure that both team performance and operational goals are consistently met.

Job Category: Software

Job Type: Remote work with a focus on the US TimeZone (EST)

Job Location: Colombia

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