Privacy Policy
Last updated: August 4, 2026
This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal Data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Privacy Policy:
- Account means a unique account created for You to access our Service or parts of our Service.
- Affiliate means an entity that controls, is controlled by or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
- Application means the FuelB4 mobile software application provided by the Company.
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to SCI Sales LLC.
- Cookies are small files placed on Your computer, mobile device or any other device by a website, containing details of Your browsing history on that website among its many uses.
- Country refers to: United States of America.
- Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
- Personal Data is any information that relates to an identified or identifiable individual.
- Service refers to the Website and the Application, collectively.
- Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
- Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
- Website refers to sciww.com, accessible from https://sciww.com.
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Collecting and Using Your Personal Data
Types of Data Collected
Personal Data. While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You, such as Your name, email address, and phone number when You submit a contact or consultation request.
Usage Data. Usage Data is collected automatically when using the Service, and may include information such as Your Device’s Internet Protocol address (IP address), browser type and version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
Tracking Technologies and Cookies. We use Cookies and similar tracking technologies (web beacons, pixels, and session-replay scripts) to track activity on Our Service and store certain information. The technologies We use may include:
- Cookies or Browser Cookies. A small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent, or use Our cookie consent banner to manage Your preferences by category.
- Session-Replay/Analytics Scripts. Scripts (such as Hotjar) that record aggregated or individual visitor interactions (clicks, scroll depth, mouse movement) to help Us understand how visitors use the Service. See the Cookie Table below for details on masking and what is (and is not) collected.
Except for cookies that are strictly necessary for the Service to function, all Cookies and similar technologies described below are only set after You provide consent through Our cookie banner. You can accept, reject, or customize Your choices at any time using the “Cookie Preferences” link in the site footer.
Cookie Table
| Name |
Provider |
Purpose |
Category |
Duration |
| scc_cookie_consent |
sciww.com (first party) |
Records Your cookie consent choices |
Necessary |
1 year |
| wp_consent_statistics, wp_consent_marketing, wp_consent_preferences |
sciww.com (first party) |
Stores Your consent state per category (WP Consent API) |
Necessary |
Session / 1 year |
| _ga, _ga_<container-id> |
Google (Google Analytics 4) |
Distinguishes unique visitors and sessions for site analytics |
Analytics |
Up to 2 years |
| gclid-related parameters |
Google (Google Ads) |
Measures ad campaign effectiveness (conversion attribution) |
Advertising |
Up to 90 days |
| _hjSession_*, _hjSessionUser_*, _hjid |
Hotjar |
Session replay and heatmap analytics of on-site behavior |
Analytics |
Session – 1 year |
| zabUserId, zsc<projectId>, zft-sdc, zps-tgr-dts |
Zoho PageSense |
A/B testing, heatmaps, and session recording of on-site behavior |
Analytics |
Session – 1 year |
| zsiq_*, SalesIQ local storage |
Zoho SalesIQ |
Enables and remembers state of the live chat widget |
Functional / Marketing |
Session – 1 year |
| Google Maps embed cookies |
Google |
Loads the interactive map embedded on certain pages |
Functional |
Set by Google |
We do not control cookies set directly by third parties (e.g., Google, Hotjar, Zoho); please refer to their respective privacy policies for details:
Google Privacy Policy ·
Hotjar Privacy Policy ·
Zoho Privacy Policy
Third-Party Tools We Use
To operate and improve the Service, We use the following third-party tools, which may process Usage Data and, in limited cases, Personal Data:
- Google Tag Manager — a tag-management system used to deploy the tools listed below in a consent-gated manner.
- Google Analytics 4 (GA4) — website analytics (traffic, page views, engagement).
- Google Ads — advertising conversion tracking for campaigns We run.
- Hotjar — session replay and heatmaps to understand on-site usability (loads only after You accept the Analytics category; We configure input masking on form fields where available).
- Zoho PageSense — A/B testing, heatmaps, and session recording to understand on-site behavior (loads only after You accept the Analytics category).
- Zoho SalesIQ — live chat widget. If You use the chat, Your conversation may be stored by Zoho on Our behalf and, depending on how the widget is configured, the chat session may be viewable to Our support staff. Please avoid sharing sensitive information (passwords, financial account numbers, government ID numbers) in chat.
- Google Maps — embedded maps on certain pages, loaded from Google’s servers.
Use of Your Personal Data
The Company may use Personal Data for the following purposes:
- To provide and maintain our Service, including to monitor the usage of our Service.
- To manage Your Account, where applicable.
- For the performance of a contract, including any contract with Us through the Service.
- To contact You by email, telephone, SMS, or other electronic communication regarding updates or informative communications related to the Service, when necessary or with Your consent where required by law.
- To provide You with news, special offers and general information about goods, services and events, unless You have opted out.
- To manage and respond to Your requests (including consultation and chat requests).
- For business transfers, as described below.
- For other purposes such as data analysis, identifying usage trends, and evaluating and improving Our Service, products, marketing and Your experience — carried out through the analytics tools described above.
Legal Basis for Processing (EEA/UK/Switzerland Visitors)
Where the GDPR or UK GDPR applies to You, We process Your Personal Data on one or more of the following legal bases:
- Consent — for non-essential cookies and similar technologies (analytics, advertising), which We only set after You opt in through Our cookie banner, and which You may withdraw at any time.
- Legitimate interests — for essential Website functionality, fraud prevention, and direct marketing to existing business contacts, balanced against Your rights.
- Contract — where processing is necessary to respond to a request You made (e.g., a consultation request) or to perform a contract with You.
- Legal obligation — where We must retain or disclose data to comply with the law.
Sharing Your Personal Data
We may share Your personal information in the following situations:
- With Service Providers, including the third-party tools listed above, to monitor and analyze use of Our Service and to contact You.
- For business transfers, in connection with a merger, sale, financing, or acquisition.
- With Affiliates, who will be required to honor this Privacy Policy.
- With business partners, to offer You certain products, services or promotions.
- With Your consent, for any other disclosed purpose.
We do not sell Your Personal Data for money. As described in the “Your U.S. State Privacy Rights” section below, the use of advertising cookies (such as Google Ads) may constitute a “share” of Personal Data under the CCPA/CPRA, and You have the right to opt out of it.
Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy, to comply with legal obligations, resolve disputes, and enforce Our agreements. Usage Data collected by analytics tools is generally retained per the retention windows of the relevant tool (see the Cookie Table above), except where longer retention is required by law.
Transfer of Your Personal Data
Your information may be transferred to, and maintained on, computers located outside of Your state, province, country, or other governmental jurisdiction, including the United States, where Our third-party service providers operate. The Company takes reasonable steps to ensure Your data is treated securely.
Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You. You may contact Us to request access to, correct, or delete any personal information that You have provided to Us. We may need to retain certain information where We have a legal obligation or lawful basis to do so.
Your Privacy Rights
GDPR Rights (EEA / UK / Switzerland)
If You are located in the European Economic Area, the United Kingdom, or Switzerland, You have the right to:
- Access the Personal Data We hold about You.
- Rectify inaccurate or incomplete Personal Data.
- Erase Your Personal Data (“right to be forgotten”), subject to legal exceptions.
- Restrict or object to processing of Your Personal Data.
- Data portability — receive Your Personal Data in a structured, machine-readable format.
- Withdraw consent at any time, without affecting the lawfulness of processing before withdrawal.
- Lodge a complaint with Your local data protection supervisory authority.
To exercise any of these rights, contact Us at support@sciww.com.
Your U.S. State Privacy Rights (CCPA/CPRA and similar state laws)
If You are a California resident, or a resident of another U.S. state with a comprehensive privacy law, You have the right to:
- Know what Personal Information We collect, use, disclose, and (as described above) share, and for what purposes.
- Delete Personal Information We have collected from You, subject to certain exceptions.
- Correct inaccurate Personal Information.
- Opt out of the “sale” or “sharing” of Your Personal Information. As described above, Our use of advertising cookies (e.g., Google Ads) for cross-context behavioral advertising may constitute “sharing” under the CPRA. You can exercise this right at any time using the “Do Not Sell or Share My Personal Information” / “Your Privacy Choices” link in the site footer, or by rejecting the “Marketing” cookie category in Our cookie banner.
- Limit the use of Sensitive Personal Information, to the extent We process any (We do not intentionally collect Sensitive Personal Information through this Website).
- Non-discrimination — We will not discriminate against You for exercising any of these rights.
To exercise these rights, contact Us at support@sciww.com, or use the cookie preference / “Your Privacy Choices” link in the footer. We will verify Your request using information reasonably available to Us before acting on it.
Children’s Privacy
Our Service does not address anyone under the age of 13, and We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and are aware that Your child has provided Us with Personal Data, please contact Us so We can remove that information.
Links to Other Websites
Our Service may contain links to other websites not operated by Us. We strongly advise You to review the Privacy Policy of every site You visit; We have no control over and assume no responsibility for third-party sites or services.
Changes to this Privacy Policy
We may update Our Privacy Policy from time to time. We will notify You of material changes by posting the new Privacy Policy on this page and updating the “Last updated” date above.
Contact Us
If You have any questions about this Privacy Policy or Your privacy rights, You can contact Us:
- By visiting our Contact Us page
- By email: support@sciww.com
